Talking with Children Toolkit

Simple ways to explain, prepare, and support children through life's toughest moments.

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Behavior & Typical Challenges

Everyday behavior, limits, transitions, and regulation support.

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Infant

Behavior & Typical Challenges

What Your Child May Understand

Behavior is communication. Children often show stress, fear, fatigue, hunger, overstimulation, or need for control through behavior. Infants do not understand explanations, but they respond to routine, touch, voice, separation, and caregiver stress.

What to Say

“You are having a hard time. I will help you calm your body. It is okay to feel upset. It is not okay to hurt people.” Use a calm voice: “I am here. You are safe. We are helping you.”

What to Include

  • Name the feeling or need you see.
  • Set a clear, calm limit.
  • Offer a simple next step.
  • Praise recovery, not perfection.
  • Keep routines as consistent as possible.
  • Use familiar comfort items, voices, and touch.
  • Support the caregiver so they can support the infant.

Common Questions Children May Ask

  • Infants will not ask verbal questions, but they communicate through crying, sleep, feeding, and body cues.

Helpful Reminders

  • Stay close and calm when safe.
  • Connection comes before correction.
  • A child can be having a hard time and still need a boundary.
  • Keep explanations short and concrete.
  • It is okay to repeat the same words many times.
  • Children may return to play after asking a serious question.
  • You do not have to explain everything at once.
Toddler

Behavior & Typical Challenges

What Your Child May Understand

Behavior is communication. Children often show stress, fear, fatigue, hunger, overstimulation, or need for control through behavior. Toddlers understand what is happening right now. They need short words, repetition, comfort, and simple choices.

What to Say

“You are having a hard time. I will help you calm your body. It is okay to feel upset. It is not okay to hurt people.” Use simple words: “This is hard. I am here. You are safe. I will help you.”

What to Include

  • Name the feeling or need you see.
  • Set a clear, calm limit.
  • Offer a simple next step.
  • Praise recovery, not perfection.
  • Use first/then language.
  • Offer two simple choices when possible.
  • Repeat the same words as often as needed.

Common Questions Children May Ask

  • “Where did they go?”
  • “All done?”
  • “Can I come?”

Helpful Reminders

  • Stay close and calm when safe.
  • Connection comes before correction.
  • A child can be having a hard time and still need a boundary.
  • Keep explanations short and concrete.
  • It is okay to repeat the same words many times.
  • Children may return to play after asking a serious question.
  • You do not have to explain everything at once.
Preschool

Behavior & Typical Challenges

What Your Child May Understand

Behavior is communication. Children often show stress, fear, fatigue, hunger, overstimulation, or need for control through behavior. Preschool children think concretely and may use magical thinking. They may believe something happened because of something they did, said, or thought.

What to Say

“You are having a hard time. I will help you calm your body. It is okay to feel upset. It is not okay to hurt people.” Use clear words: “You did not cause this. Nothing you said, did, or thought made this happen.”

What to Include

  • Name the feeling or need you see.
  • Set a clear, calm limit.
  • Offer a simple next step.
  • Praise recovery, not perfection.
  • Keep explanations short and concrete.
  • Repeat the same words many times.
  • Allow play after serious conversations.

Common Questions Children May Ask

  • “Did I make this happen?”
  • “Will it happen to me?”
  • “When are they coming back?”

Helpful Reminders

  • Stay close and calm when safe.
  • Connection comes before correction.
  • A child can be having a hard time and still need a boundary.
  • Keep explanations short and concrete.
  • It is okay to repeat the same words many times.
  • Children may return to play after asking a serious question.
  • You do not have to explain everything at once.
School-Age

Behavior & Typical Challenges

What Your Child May Understand

Behavior is communication. Children often show stress, fear, fatigue, hunger, overstimulation, or need for control through behavior. School-age children can understand simple cause and effect. They often want to know what happened, why it happened, and what happens next.

What to Say

“You are having a hard time. I will help you calm your body. It is okay to feel upset. It is not okay to hurt people.” Use honest, simple information: “Here is what we know. Here is what will happen next.”

What to Include

  • Name the feeling or need you see.
  • Set a clear, calm limit.
  • Offer a simple next step.
  • Praise recovery, not perfection.
  • Ask what they already know.
  • Correct misunderstandings.
  • Give clear next steps and reassurance about who will care for them.

Common Questions Children May Ask

  • “Why did this happen?”
  • “Could this happen again?”
  • “Who will take care of me?”

Helpful Reminders

  • Stay close and calm when safe.
  • Connection comes before correction.
  • A child can be having a hard time and still need a boundary.
  • Keep explanations short and concrete.
  • It is okay to repeat the same words many times.
  • Children may return to play after asking a serious question.
  • You do not have to explain everything at once.
Teen

Behavior & Typical Challenges

What Your Child May Understand

Behavior is communication. Children often show stress, fear, fatigue, hunger, overstimulation, or need for control through behavior. Teens can understand complex information and uncertainty. They need honesty, privacy, respect, and involvement.

What to Say

“You are having a hard time. I will help you calm your body. It is okay to feel upset. It is not okay to hurt people.” Use direct language: “You deserve honest information. I will tell you what I know and what is still uncertain.”

What to Include

  • Name the feeling or need you see.
  • Set a clear, calm limit.
  • Offer a simple next step.
  • Praise recovery, not perfection.
  • Respect privacy.
  • Offer choices and involvement.
  • Talk about school, peers, social media, and safety when relevant.

Common Questions Children May Ask

  • “What exactly happened?”
  • “What happens now?”
  • “Can I have time alone?”

Helpful Reminders

  • Stay close and calm when safe.
  • Connection comes before correction.
  • A child can be having a hard time and still need a boundary.
  • Keep explanations short and concrete.
  • It is okay to repeat the same words many times.
  • Children may return to play after asking a serious question.
  • You do not have to explain everything at once.
Young Adult

Behavior & Typical Challenges

What Your Child May Understand

Behavior is communication. Children often show stress, fear, fatigue, hunger, overstimulation, or need for control through behavior. Young adults can process complex information but may still need support, practical guidance, and space to respond in their own way.

What to Say

“You are having a hard time. I will help you calm your body. It is okay to feel upset. It is not okay to hurt people.” Use respectful, direct language: “I want to be honest and supportive. We can go through this one step at a time.”

What to Include

  • Name the feeling or need you see.
  • Set a clear, calm limit.
  • Offer a simple next step.
  • Praise recovery, not perfection.
  • Offer practical next steps.
  • Respect independence and privacy.
  • Ask what kind of support would be most helpful.

Common Questions Children May Ask

  • “What are my options?”
  • “What do I need to do next?”
  • “Who can help me with this?”

Helpful Reminders

  • Stay close and calm when safe.
  • Connection comes before correction.
  • A child can be having a hard time and still need a boundary.
  • Keep explanations short and concrete.
  • It is okay to repeat the same words many times.
  • Children may return to play after asking a serious question.
  • You do not have to explain everything at once.